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Prior to a product being returned and credit issued, a return authorization number must be obtained from Ghent’s Customer Service Department.
Ghent endeavors to expedite all orders to customers as quickly as possible. Most products are made to order; therefore, orders can only be canceled within 24 hours from receipt of order. After 24 hours, orders can only be canceled with Ghent’s consent. If a request for cancellation is made after the 24-hour time period, a return freight charge, and 25% restocking fee may apply.
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